Referral Management Specialist I – Charleston

Job description

Job Description Summary Under general supervision, the Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system. Entity: Medical University Hospital Authority (MUHA) Worker Type: Employee Worker Sub-Type​: Regular Cost Center: CC000593 CHS - Patient Access Center Pay Rate Type: Hourly Pay Grade: Health-19 Scheduled Weekly Hours: 40 Work Shift: Day (United States of America) Job Description: The Patient Access Center is the scheduling and communication call center for MUSC. We are the front-line for our patients and support the various specialties and providers at MUSC. Additional Job Description: Key Responsibilities: Serve as the initial contact for patients and referring providers. Facilitate the referral and appointment scheduling process across multiple specialties. Use call center protocols and automated systems to manage scheduling and data entry. Triage calls us...