Director of Customer Care

Job description

Company: team.blue is an ecosystem of 60+ successful brands working together across 22 European countries to provide its 3.5 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services. team.blue's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe. Role Overview: We're hiring a dynamic Director of Customer Care to lead our combined support and telesales teams across two established hosting brands, Natro & Turhost. This role is critical in driving integration, process scalability, and commercial effectiveness under our “Two Brands – One Company – One Team” vision. Aligning two distinct teams into a single high-performing, sales-aware organization is key. You’ll own the end-to-end customer-facing support operations — from systems and tools to team performance, training, and revenue contribution. For...