Enrollment and Billing Representative

Job description

Company: United Concordia Dental Job Description: JOB SUMMARY This job is responsible for enrollment and billing activities for the membership, enrollment & billing department. Performing membership and billing activities for clients and/or members. Duties include verifying enrollment status, making changes to records, addressing enrollment questions or concerns, resolving membership and billing issues, and accessing/updating enrollment and billing databases. ESSENTIAL RESPONSIBILITIES: - Communicate effectively with internal and external contacts to promptly resolve discrepancies in membership and billing information and to promptly provide accurate responses to written, telephone and online inquiries - Process and maintain membership data. Manage multiple production oriented tasks and responsibilities. - Perform various billing, accounts receivable, and reconciliation activities. - Create and distribute membership/billing materials and communications to clients/members. - Ensures acceptable service levels, metrics, and/or other performance guarantees are met. - Conduct research to ensure issue resolution. - Other duties as assigned or requested. IMPORTANT: - Work Hours: 8:30 am –...