Customer Insight Analyst

Job description

Affinity Water has a exciting opportunity available to join our Performance & Insight Team as a Customer Insight Analyst. The Role: As a Customer Insight Analyst, your primary focus will be on enhancing customer satisfaction by transforming data into actionable insights. You will identify areas for improvement and make recommendations that place our customers at the heart of the business. Partnering primarily with the Contact Centre and Marketing teams your role involves handling large datasets, utilising multiple systems to retrieve and analyse data, then presenting findings in a clear and compelling format. Sitting within the Customer Research team of the Business Performance & Insight department, you will collaborate closely with various teams to help shape strategies aimed at enhancing customer experiences and boosting company performance. What you'll be doing: Collate and analyse large and complex data sets to provide insights across all customer service channels, driving service improvement. Work as part of a high-performing Customer Insight team to understand customer views and business performance, translating findings into actionable insights. Use advanced statistical tech...