Regional After-Sales Service Manager

Job description

Regional After-Sales Service Manager Düsseldorf 售后服务类 Responsibilities1. Strategy Execution & Partner Enablement: Implement regional after-sales service strategies. Collaborate with HQ and regional teams to build agent capabilities through training, coaching, and resource support, driving them to achieve key service targets. 2. Partner Relationship Management: Serve as the main point of contact for regional service agents. Foster strong partnerships through regular communication, performance reviews, and proactive collection of customer feedback and market intelligence. 3. Process Optimization: Analyze and continuously improve agent service workflows and procedures to enhance operational efficiency, service quality, and overall partner/customer satisfaction. 4. Key Account & Premium Support: Provide direct, white-glove after-sales support for strategic and key accounts, including coordination of complex deliveries, advanced technical consultations, and management of warranty & maintenance programs. 5. Service Network Development: Build and expand a robust regional service network. This includes identifying and qualifying new service outlets, establishing their operational standards...