Operations Support Manager

Job description

Job Location Lifsey-Retail Headquarters Job Summary: The Operations Support Manager is an enterprise-level operational leader responsible for driving consistency, efficiency, and performance across Donated Goods Retail locations. This role leverages data, field insights, and cross-functional partnerships to standardize processes, improve execution, and optimize donated goods flow in support of revenue growth and mission impact. In partnership with DGR leadership and field teams, this role establishes and maintains operational standards, tools, and best practices that enable scalable, high-performing store operations across the retail network. Success is measured by improved operational performance, strong adoption of standards, and reduced variability in execution—aligned with Goodwill’s mission of Changing Lives through Education, Training, and Employment. Job Description: Essential Functions: Operational Analysis & Performance Improvement: - Analyze operational and performance data to prioritize improvement opportunities, inform store-level planning, and drive consistent execution. - Identify trends and root causes impacting customer experience, merchandising effectiveness, produ...