Tax Collector 3, Customer Care

Job description

DEPARTMENT OF REVENUE: TAX COLLECTOR 3: Job Location: Division of Education and Compliance 1600 W Monroe St. Phoenix, AZ 85007 Posting Details: Salary: $41,000 Grade: 18: Closing Date: 4/27/2026: Job Summary: The Tax Collector 3, Customer Care is responsible for the collection of delinquent tax liabilities of assigned cases on behalf of the Department of Revenue. Via ticketing system assignments, tax cases could include Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT) cases. This role contacts and completes the collection of tax liabilities and delinquencies via phone calls, emails, or other means of contact to negotiate payment plans and/or enforce collection activities. All work is to be completed while educating taxpayers and promoting voluntary taxpayer compliance. This role is eligible for remote work with occasional presence in the Phoenix office. Job Duties: Senior - A tax collector 3, supports a Customer Care Collections team as assigned to include: - Working with supervisors on a rotating basis to assist taxpayers that come into our building with tax issues - Assisting with escalated calls from taxpayers - Representing the team at offsi...