Loyalty Program Director

Job description

Overview Join Road Runner Sports as our next Loyalty Program Director ! As the Loyalty Program Director, you will be the day-to-day owner of the Road Runner Sports VIP Family, customer loyalty program. While the founder is the ultimate owner, this role is the internal champion who obsesses over VIP and pushes it forward every day. This is a true player-coach role. You’ll set direction, roll up your sleeves, run experiments, learn quickly, and turn insight into action. Your mission is to grow VIP membership, increase engagement, and continuously improve the experience for our members — both in stores and online. About Road Runner Sports: At Road Runner Sports, we believe movement makes life better. For more than 40 years, we’ve helped people run, walk, and live pain-free — whether they’re training for a marathon, walking the dog, or simply staying active. Our community includes runners, walkers, and everyday movers of all kinds. At the center of that relationship is our VIP Family Rewards program. VIP isn’t just a loyalty program — it’s how we build trust, deliver value, and create long-term relationships with our most engaged members. What You’ll Own: - Be the internal “Champion of...