Product Owner Quality and Coaching

Job description

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role: As the Product Owner – Quality & Coaching , you’ll play a pivotal role in shaping how quality, coaching and performance uplift are delivered across ANZ’s Australian Contact Centre network. Sitting at the intersection of customer experience, frontline capability, risk and AI‑enabled insight , you’ll own the end‑to‑end Quality Assurance and Coaching capability across the Enterprise Customer Contact (ECC) ecosystem. Your focus will be on simplifying quality processes, modernising coaching through data and intelligent tools, and embedding continuous improvement into everyday frontline experience — while maintaining strong regulatory and compliance confidence. This is a high‑impact role for someone who thrives in complex environments and is motivated by lifting customer and frontline capabilities at scale. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while...