PATIENT EXPERIENCE MANAGER, Charleston, SC

Job description

​Salary: $55,000-$60,000 Other Forms of Compensation: Bonus: Pay Grade: 12: Crothall Healthcare , a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com . Job Summary: Working as the Patient Experience Manager , you are responsible for coordinating and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores. Responsibilities: Qualifications: - Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit - Maintains and supports client satisfaction at a level that ensures accoun...