IT Support Technician II

Job description

IT Support Technician II Department: IT: Employment Type: Full Time: Location: Summerville, SC: Reporting To: Ryan Borey: Description: At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you’ll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage. The IT Support Technician II serves as a technical resource responsible for troubleshooting medium to advanced technical issues and ensuring the resolution of incidents in a timely manner. This role involves working with diverse technologies and contributing to continuous service improvement. RESPONSIBILITIES: Technical Support: - Troubleshoot and resolve complex technical issues related to hardware, software, and network infrastructure - Serve as an initial escalation point for unresolved technical problems in the help desk. - Provide advanced support for enterprise-level sys...