Medical Case Manager

Job description

BlueCross BlueShield of Tennessee (BCBST) is seeking a skilled and compassionate Medical Case Manager to join the FEP Population Health team. This role supports members with acute care needs and chronic health conditions, ensuring they receive timely, coordinated, and high‑quality care. Team members play a critical role in guiding individuals through complex health situations while delivering a compassionate and seamless member experience. The ideal candidate brings a strong background in health insurance and telephonic member engagement, with FEP experience considered a valuable asset. They are energized by meaningful member interactions and excel at empathetic listening, clear communication, and proactive problem solving. A Certified Case Manager (CCM) credential is highly preferred, along with adaptability, initiative, and experience managing complex patient needs. Successful candidates are confident navigating challenging situations, building trust over the phone, and making a genuine impact through exceptional service. This is an opportunity to make a meaningful impact every day by helping individuals lead healthier, more fulfilling lives through comprehensive care management....