Beverage Server Multi Outlet

Job description

GENERAL REQUIREMENTS: · Must be at least 21 years of age. · High school diploma or GED required. · Skilled in basic math in order to count money and present change correctly. · Knowledge of guest charge procedures. · Must possess excellent customer service and communication skills. · Able to work at a fast pace in mentally and physically stressful situations. · Knowledgeable of or able to learn tray service, cocktail ingredients. · Available to work required schedule which may include nights, weekends, holidays and overtime. · Must be able to read, write, speak and understand English. Essential Job Functions: · Ensures player satisfaction at all times. · Provides personalized service and uses guest name. · Resolves service problems according to Service Recovery guidelines. · Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos. · Actively promotes casino events and programs. · Works closely with Total Rewards to promote new card sign-ups and relay benefits. · Provides fast, friendly, professional beverage service to casino guests. · Supplements tray with extra product to provide immediate or interim guest sati...