Customer Service Specialist with German

Job description

Position: Customer Service Specialist with German Location: Katowice Hub, Poland, Hybrid Fixed-term contract for 6 months About the Position: As a Senior Customer Service Analyst, you play a critical role in ensuring product availability and smooth order execution across the supply chain. The role combines proactive inventory risk management with strong coordination across commercial, supply, and logistics teams to support service levels and customer satisfaction. You translate data into actionable insights, communicate risks and solutions to stakeholders, and contribute to continuous improvement through structured processes, clear documentation, and performance reporting. Acting as a key point of contact for both internal teams and customers, you help resolve issues efficiently while supporting a reliable and responsive order ‑ to ‑ delivery flow. Responsibilities include: What Does It Take to Be Successful? You bring experience in supply chain, order management, or customer service operations, along with a strong analytical mindset and solid problem ‑ solving skills. You are comfortable working with data and are proficient in Excel and reporting tools, with the ability to turn in...