Customer Services Representative

Job description

Responsibilities: Be responsible for the management of the following; Processing of Customer orders ensuring that commercial aspects are captured correctly. Over and above task/Emergent work activity including PPE. Supervision of the CO16 Task Register. Liaise with customer to ensure tasks are authorised in a timely manner. Ensure any order queries are resolved in a timely manner. Define and produce order metrics and reporting as required. Ensure process is in place to capture all PO detail in Baan, to allow accurate forecasting and timely submission of all invoices. Take part in monthly finance review to ensure all invoicing / revenue is claimed in accordance with agreed process. These will include PRB, Aged Debtor Telecom and Aged WIP meeting. Work closely with planning to ensure demand/forward plan is current and correctly reflected in Baan. Monitor component project over runs, ensuring all O&A activity is claimed to ensure any additional work is charged to the customer and the company make the appropriate profit margins. Ensuring that continuation training is up to date and that packs are read and signed for. Be part of the Post Project Evaluation team, so any commercial lesson...