Client Service Lead Representative

Job description

About the Role Responsible for specific functions as a Lead or single person on site. Activities include organization, scheduling assignments for staff, and managing the daily work flow. Oversees the generation of daily and monthly departmental reports; supervises the processing of external vendor billing. Maintains and promotes positive customer relationships. Performs daily key operator and/or convenience care functions. Requires effective knowledge and use of all established policies, procedures, tools, and equipment. Maintains and promotes positive customer relationships. Your Impact: Production and Workflow - Monitors and ensures compliance with established workflow processes and procedures. - Receives and reviews customer requests to ensure that they fully describe customer requirements and processing specifications. - Ensures quality control of shift work (perform physical check of work, check against customer requests, check quality and consistency of processing). Equipment Knowledge and Care - Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications. - Keeps abreast of technical knowledge and skills of hardware...