Ambulatory Access Center Manager

Job description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. Supports and participates in the development and management of the centralized call center. Assists the Service Center Supervisor with the day-to-day activities relating to process problems/changes, inter-department communication receiving of feedback, and adjusting workflow. Monitors data and team processes while supporting the call center's focus to improve the services provided. Required: Bachelor's Degree | 3 - 5 Years equivalent experience. - Supervises call center staff. Monitors calls to ensure exceptional customer service provided, manages staff schedules to ensure staffing levels support call volume, and identifies training opportunities for staff. - Assists in the dev...