Customer Service Representative

Job description

WHO WE ARE: Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota . A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us. We are employee owned and relationship powered . WHAT YOU WILL BE DOING: Working at our Byron Center Door Division, the Customer Service Team is the main line of communication with our amazing customers, acting as the conduit between our Outside Sales and Production teams. Day-to-day responsibilities include: - Living Out Lumbermen’s Culture – Modeling Lumbermen’s core values while creating an atmosphere where Lumbermen’s is ‘first choice’ of our customers. - Modeling Safety – Being a safety-minded team player who will contribute to the protection of all employee owners. - Quoting Products – Generating and delivering product quotes for customers accurately and in a timely manner. - Customer/Vendor Support – Answer incoming customer/vendor inquiries and assisting them in timely problem resolution. - Order Data Entry – Entering incoming orders received from customers accurately and efficiently. - Production Collab...