Patient Advisor

Job description

Role: Patient Advisor – SimonMed Longevity Location: On-site / Remote Department: Scheduling Overview: We are seeking high-performing Patient Advisors to support patients interested in our Longevity / Whole Body MRI program. This role focuses on guiding patients through their decision-making process, providing clear and accurate information, and ensuring a seamless path to scheduling. This position requires strong communication skills, the ability to explain complex concepts in a simple and approachable way, and a high level of professionalism when discussing health-related topics. Key Responsibilities: - Serve as the primary point of contact for patients inquiring about Whole Body MRI and other Longevity services - Guide patients through available options and help them understand the purpose and value of different imaging services - Clearly explain program components, including optional add-ons, in a patient-friendly manner - Address common questions and concerns to support informed decision-making - Facilitate timely and accurate scheduling of appointments - Maintain a high-quality patient experience across all interactions - Accurately document conversations and follow appropria...