Principal Product Manager - Solar Customer Experience Strategy

Job description

Requisition ID # 171414 Job Category: Customer Support / Operations Job Level: Manager/Principal: Business Unit: Customer & Corporate Affairs Work Type: Hybrid: Job Location: Oakland: Department Overview: In Customer and Enterprise Solutions (C&ES) we are focused on delivering the desired customer experience for each of our customers by delivering for our hometowns, serving our planet, and leading with love. The Customer Experience (CE) organization develops, implements, and oversees customer-centric operations from meter installation to customer service and sales to final billing. The CE portfolio includes functions for meter testing, customer billing, payment processing, credit policy, revenue operations, contact center operations, digital channels, and pricing strategy. The Pricing Products organization within CE focuses on driving positive customer experiences through an array of rates and products that help customers better relate to and manage their energy usage. Pricing Products increasingly takes advantage of SmartMeter capabilities that are currently being implemented across PG&E's service territory and integrates them with advancements in products and online tools. Finall...