Renewal Specialist

Job description

THE ROLE: The Renewal Specialist is a critical role requiring the skills of a highly motivated and results-driven Customer Success (CS) professional. This role is focused on managing a high volume of client renewals through advanced automation tools and scalable outreach strategies. The ideal candidate will be responsible for maximizing customer retention rates, minimizing churn, and driving revenue growth through efficient renewal processes in the fast-paced events and ticketing sector. YOU WILL: Customer Renewal Management: - Manage and execute renewal processes for a high-volume portfolio of event ticketing clients. - Proactively engage with customers 90-180 days prior to contract expiration dates. - Generate accurate renewal forecasts and maintain a rolling 120-day renewal pipeline. - Conduct renewal negotiations and secure contract extensions with minimal manual intervention. - Identify and mitigate renewal risks through data-driven insights and customer analytics. Automation & Scalable Outreach: - Implement and optimize automated renewal workflows using CRM and marketing automation platforms. - Design and execute multi-channel outreach campaigns (email, in-app notifications,...