Customer Success Operations Analyst

Job description

The Role Do you want to work at a high-growth company where your impact is seen and rewarded? Are you looking for the autonomy to do your best work? We are seeking a Customer Success Operations Analyst to accelerate revenue growth and enable us to scale. This role will report to the Customer Success Operations Manager. As a member of the Revenue Operations team, you will take ownership of critical systems and processes that power our Go-To-Market strategy, with a particular focus on quoting and renewal workflows and the tools that enable our Customer Success team to operate effectively. This is a role for someone who thrives on solving complex problems independently, isn't afraid to dive deep into unfamiliar systems, and takes pride in building things the right way. You'll often be the subject matter expert in the room, and that's exactly how we want it. We're an AI-forward company, and we're looking for someone who shares that mindset. You should be curious, optimistic, and able to speak to how you've been using AI tools in your work or for independent learning. What you'll be doing: - Serve as the primary point of contact for quoting and renewal support on the CS side, troublesho...