Customer Care Specialist - Onsite

Job description

JOB SUMMARY: As a Customer Care Specialist, you will be the core of our customer care operations. Your primary responsibilities involve entering mail orders, processing return paperwork, handling escalated customer inquiries, resolving complex issues, and providing support across multiple communication channels such as- phone, email, and live chat. You will work collaboratively with a dedicated team of agents to ensure that our customers’ needs are met with the utmost satisfaction and the highest level of customer service. You will be the final escalation and resolution point of handling for customer concerns. PRIMARY DUTIES AND RESPONBILITIES: The below listing of essential functions is not an inclusive listing of all duties that may be requested to be performed by supervisor or manager. - Data Entry: Efficiently process and input mail orders and return documentation with a high level of speed, accuracy, and attention to detail. - Escalation Handling: Take charge of customer inquiries that have been escalated from Customer Service Representative 1s. Utilize your expertise and knowledge or company policies and products to provide timely and effective resolutions to appease and reta...