Customer Journey Expert Cards – Retail Payments

Job description

Debit and credit cards are at the heart of how people pay—every day, everywhere. At ING, cards are not just a utility; they are a key growth driver within Retail Payments. Customer expectations are rising fast, and we are investing heavily in smarter, simpler, and more valuable card experiences to create value for customers and drive our commercial performance. As a Customer Journey Expert (CJE) Cards , you take responsibility for improving meaningful parts of the debit and credit card journey across countries. You translate customer needs, data insights, and business goals into concrete features and improvements. You make impact: shaping propositions, prioritising improvements, and translating customer and business needs into changes customers notice. Roles and Responsibilities: T his role is in t he li fe c ycle management team of the Car ds Area where we own and improv e all customer journeys e .g. iss uing the car ds ( phys ical and vi rtual ) , activat ing, chan ging limit s etc. . As a CJE you are part of the C JE team a nd on a daily basis you wo rk in one of the feature squad s on specif ic journ eys. As the lif e c ycle management team we work closely together with the Car...