Head of Customer Success

Job description

Head of Customer Success Department: Customer Success: Employment Type: Permanent - Full Time Location: Madrid: Description: Customer Success at osapiens is entering its next stage of scale. Our platform supports 2,500+ companies globally in managing regulatory compliance, ESG obligations, and supply chain transparency. With strong international growth and recent investment from global leaders including BlackRock, Goldman Sachs, and Amira , osapiens is expanding rapidly. To support this growth, we are looking for a hands-on and strategic Head of Customer Success to scale and professionalize our Customer Success organization. Today, our CS team consists of Customer Success Managers, working students, and an Academy team , working closely with Customer Operations, Professional Services, Product, and Sales . As our customer base grows across enterprise, mid-market, and SME segments , we need a leader who can design scalable engagement models while maintaining high customer value. Your mission is clear: build a highly scalable Customer Success organization that drives retention, automation, and long-term customer success. Your Responsibilities: Build the Customer Success Operating Mode...