Customer Support Representative

Job description

Description Fiverr is looking for a dynamic, high-performing team player who thrives in fast-paced environments to join our Customer Support team. If you are an experienced Customer Support Professional who enjoys communicating, helping others and providing long-term solutions to your customers, then this is the role for you. Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Fiverr works. The ideal candidate is a proactive and solutions-focused customer support professional with at least one year of experience handling international clients via email and chat. They excel in communication, multitasking, and problem-solving, and thrive in fast-paced environments where collaboration, ownership, and continuous improvement are key. Location: This position is based in Orlando, Florida (remotely) with occasional travel to the Orlando office. What am I going to do? - Deliver independent, high-quality responses to customers via our email ticketing system and chat - Provide reliable resolutions for critical and high-impact customer issues - Take full ownership of customer c...