Client Experience Team Leader

Job description

Job Title: Client Experience Team Leader Type: 12-month FTC: Location: London: Working hours : Shift rota between 07:00 – 19:00, 35 hours on Monday to Friday. Some overtime may be required. Type: Full-time office based. Permanent role. About the Business: Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award-winning, hardworking and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results. Purpose of the role: Responsible for the day-to-day delivery of the service offered to all who visit our Global HQ in London at Crown Place. Leading the client floor reception team to achieve the highest standards in service and ensure all policies and procedures are adhered to. Main duties and responsibilities: - Responsible for ensuring the highest standard of service is offered by the reception team, acr...