IT Support Specialist

Job description

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Part of WSAudiology group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve. Hours – 10:00AM – 6:00PM EST Location – Hauppauge, New York Office (Monday – Friday) ESSENTIAL DUTIES AND RESPONSIBILITIES: Maintain a superior level knowledge of systems and various applications software Ensure IT helpdesk and tickets issued are handled in an efficient manner. Provide IT training to new users and possess an ability to patiently continue teaching and reinforce concepts. Ability to prioritize and pivot as bustiness needs and stakeholders needs change. Ability to be responsive on an ‘as needed’ basis, especially if are experiencing critical issues that may impact business. Be proactive in providing I...