Customer Support Representative

Job description

Sparks Wiz Limited is an engineering consultancy firm seeking a Customer Service Representative to join our team. The ideal candidate will have experience in customer service and possess strong communication skills, as well as a desire to be part of a growing company. Note: This position strictly open to candidates within the United States. Responsibilities: As a Customer Support Representative at Sparks Wiz Limited, you will be the primary point of contact for our clients, providing exceptional customer service and ensuring their needs are met with the highest level of professionalism. You will assist clients with inquiries, resolve issues, and facilitate communication between clients and our engineering teams. Qualifications: - Client Interaction: Serve as the first point of contact for clients via phone, email, and chat. Address inquiries regarding project status, service offerings, and other relevant topics. - Issue Resolution: Manage and resolve client issues promptly, escalating complex matters to appropriate departments as needed. - Documentation: Maintain accurate records of client interactions, including issues, resolutions, and feedback, ensuring that all documentation is...