IT Product Specialist

Job description

Company: Marsh Description: We are seeking a talented individual to join our team at Marsh. This role will be based in Toronto, Calgary, Vancouver, Saskatoon, or Regina . This is a hybrid role that has a requirement of working at least three days a week in the office. This position focuses on providing Level 2 support. The team is responsible for database management, data patching, and investigating application issues to ensure smooth operations and timely incident resolution. We will count on you to: Understand the application, its processes, and all relevant stakeholders, and maintain professional relationships with online business teams to provide support where needed. Triage and clarify support tickets (incidents and service requests), coordinating with reporters and stakeholders (offshore and onshore) to ensure requirements are well defined. Analyze support tickets, coordinate with other IT teams, and identify and implement technical solutions to resolve software and usability issues (functionality, sign-on, security access, reporting, upgrades). Monitor application and server health, logs, and alerts; analyze issues, raise and escalate support tickets as required, and validat...