Team Lead GBS Credit & Collections (Spanish & Portuguese Speaker)

Job description

Purpose & Overall Relevance for the Organization: Ensuring correct and daily execution of key responsibilities in the adidas GBS according to the requirements of the company Accounting Manual for specific area of responsibility. General functional expert with responsibility for processes and the delivery of services with his/her team. KEY RESPONSIBILITIES: - Ensure team’s management including coaching, training, motivation and performance appraisal guidance; including the management and development of the team - Supervise the daily operations by adhering to the agreed SLAs towards the business partners; - Ensure good relationships with business partners and the global functional Team on a proactive basis; - Develop and report relevant KPI’s for area of responsibility; - Ensure that KPI’s are maintained, achieved and reported in a correct and timely manner; - Generate ideas for process improvements with respect to the processes in scope and ensure high quality and efficient work; - Problem analyses and proposal or assessment of solutions, and respective implementation. KNOWLEDGE SKILLS AND ABILITIES: - Complete familiarity with Microsoft Office or equivalent tools; - Solid knowledge...