Card Investigations - Card Investigations Representative

Job description

TITLE: CARD INVESTIGATIONS REPRESENTATIVE: STATUS: NON-EXEMPT: REPORT TO: SUPERVISOR – CARD INVESTIGATIONS: DEPARTMENT: CARD INVESTIGATIONS: JOB CODE: 11163: PAY SCALE: $23.09 - $25.00 HOURLY: GENERAL DESCRIPTION: Utilize manual and automated systems to research and evaluate member account activity for fraudulent transactions across debit cards, credit cards, ATMs and Zelle transactions. Process a high-volume of case related tasks in a fast-paced environment to detect, investigate, resolve and recover on high-risk fraud and dispute cases with a sense of urgency. Detect and report suspicious activity on Zelle, credit, debit and ATM cards. Initiate preventative measures to protect the members from ongoing fraud attempts. Reviews and take actions in pursuit of recovery according to the applicable network chargeback rules and resources. Document every phase of the review process, adhering to all established regulatory and procedural guidelines. Communicate with members and merchants, ensuring compliance with banking and network regulations. TASKS, DUTIES, FUNCTIONS: 1. Responsible for ensuring all processing procedures related to card fraud and nonfraud disputes are completed accuratel...