Technical Solutions Analyst

Job description

Role Summary: As a Customer Support Representative at Energy Toolbase, you are the frontline expert helping solar developers and energy professionals maximize the value of our platform. You will provide high-level technical assistance, ensuring users can accurately simulate project economics, analyze utility rates, and deploy energy storage systems. Key Responsibilities: - Modeling & Simulation Troubleshooting: Guide users through the end-to-end process of creating solar + storage proposals. Troubleshoot why specific financial or performance results are appearing, ensuring the platform's logic aligns with the user's project goals. - Utility Rate Analysis: Investigate and resolve discrepancies in utility rate schedules. This includes verifying global rate data, explaining net-metering configurations, and helping users apply the correct "avoided cost" calculations. - Case Lifecycle Management: Own the intake and triage process within Salesforce . Ensure every ticket is categorized correctly, prioritized by urgency, and documented with detailed steps taken toward resolution. - Interval Data Scrubbing: Support users in uploading and formatting large sets of interval data (Green Button,...