Field Service Representative

Job description

Job Title: Regional Field Service Representative Servicing customers in Ohio, Indiana, Kentucky, West Virginia and Michigan and supporting our North American Customers Job Summary: The Field Service Representative is responsible for supporting customers in support of Skyjack products, providing technical assistance and training and improving overall responsiveness and knowledge for the customers. Responsibility: Provide technical assistance and training to customers in support of Skyjack products. Provide appropriate training in customer service to improve overall responsiveness and knowledge. Complete weekly reports in a timely manner. Ability to read and understand a wide variety of manuals for set-up, calibration, operating, repair, maintenance, testing and quality. Locate data in a variety of technical drawings. Ability to understand electric and hydraulic circuits and schematics. Ability to evaluate severity of equipment faults and anomalies considering all possible scenarios. Ability to judge conditions of individual parts, devices and adequacy of repairs. Judge suitability of parts, components, and modifications. Ability to verbally discuss electric and hydraulic circuits an...