911 Public Safety Telecommunicator

Job description

JOB SUMMARY: Responsible for performing technical radio communications involving the deployment of police, fire, public works, animal control, code enforcement, and EMS personnel according to request for service. REPORTS TO: The 911/Public Safety Telecommunicator I is assigned to the Helotes 911/Public Safety Communications Center and reports to the 911/Public Safety Communications Supervisor and/or the 911/Public Safety Telecommunicator III in the absence of the Supervisor. The 911/Public Safety Telecommunicator I is a non-supervisory position. ORGANIZATIONAL RELATIONSHIPS: Uses tact, diplomacy and a helpful attitude in all contacts with the public and other employees; communicates effectively and courteously with the public, council, and coworkers in person, in writing and by phone. ESSENTIAL JOB FUNCTIONS: - Provides extensive support to the community and all emergency services providers. - Effectively communicates and disseminates information accurately. - Provides exceptional response to all calls for emergency services and citizen complaint resolutions. - Answers calls for service, prioritizes and accurately communicates emergency information and determines and directs approp...