Customer Experience Operations

Job description

Who We Are Zefir is building an AI autopilot for home sales in Europe, starting in France: an AI agent runs the entire sale and purchase journey end-to-end, orchestrating local brokers, portals, buyers, and documents. Backed by over $55 million from top-tier investors like Sequoia Capital, we're committed to accelerating life changes for millions of current and future European homeowners. 📌 Your Mission At Zefir, we're not building a support team, we're building the infrastructure that makes homeowners feel like they're in expert hands from the moment they sign to the moment they hand over the keys. As Customer Experience Operations , you'll tear down a reactive, high-touch, human-heavy support experience and rebuild it as a proactive, self-serve-first, AI-powered operation, while improving the CSAT. That's the bar. You'll sit at the intersection of Customer Experience, Product, and Ops. Your job is to make sellers feel genuinely taken care of, make the team extremely efficient, and build systems that scale with volume, not headcount. If you look at a recurring problem and immediately start drafting the automation that kills it forever, we need to talk. ✅ What You'll Own 1️⃣ Own th...