Product Support Specialist

Job description

Work Flexibility: Field-based Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures. Provide training, ongoing in-services, and customer education to assigned account(s). Provide feedback on product design to improve performance and customer satisfaction. Partner with other cross functional teams in selling the clinical benefits of the company’s products, drive continuous account growth and case volume. Qualifications: High School diploma. Prefer Bachelor’s Degree in business or a related technical field of study. Demonstrated ability to apply office technology (e.g., ERP systems and Microsoft Access, Excel and Word) Demonstrated detail orientation Travel Percentage: 70% - Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision. - Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positi...