Regional Mortgage Operations Manager

Job description

OH0713 NW Bancshares HQ Job Description: The Regional Mortgage Operations Manager is responsible to supervise the day to day sales and production operations for the distributed channel, and implementing strategies, policies and guidelines. ESSENTIAL FUNCTIONS: Lead team effort to ensure accountability for maximum results as defined by key performance indicators Implement procedures to meet or exceed goals Ensure continuous improvement: Manage work hours and FTEs to control costs and pipelines to ensure balanced workload and optimal results Respond to monthly QC findings and implement improvement plans as necessary Assist with monthly metrics report, including staff changes and utilization rates by role Review, calculate, and provide monthly incentive payments to Human Resources within required timeframes Work closely with Regional Sales Managers to achieve department goals and optimize customer experience Decision consumer, equity, and mortgage loans Work with public agencies to expand relationships and increase production of CRA lend (Habitat, Neighborworks, First Front Door, etc.) Exercise credit judgment and creativity: Perform pricing and underwriting exceptions: Work with reta...