Help Desk Analyst

Job description

At Heartland Mutual Insurance, we’re more than just a company — we’re a community. Proudly rooted in Ontario and Nova Scotia, we’re driven by a bold vision: to be the Best Mutual. Our team of passionate professionals doesn’t just follow the norm — we challenge it. We think differently, aim high, and deliver on our promise with a personal touch. Here, you’ll be part of a culture that values authenticity, embraces change, and empowers you to make a meaningful impact every day. Together, we bring our purpose to life by living our values and putting people first. What you'll do... What you'll bring... The salary range for this role is $50,000 - $75,000. The salary for the successful candidate will be determined by various factors including but not limited to an individual’s relevant experience, knowledge, skills, along with internal equity, and market considerations. - Serve as the initial point of contact for IT support inquiries via phone, email, and chat - Troubleshoot and resolve issues related to hardware, software, Office 365, and basic Azure services - Assist with user account creation, access management, password resets, and account lockouts. - Support endpoint protection tools...