Coordinator Patient Care

Job description

- Effectively processes calls in a systematic and organized manner following Care Connection Center scripts, policies, and procedures. - Promptly answers and screens incoming calls, with appropriate escalation as needed. - Ensures timely and accurate VX documentation on all tasks completed in accordance with Telecare documentation standards to ensure data integrity. - Facilitates communication between Telecare team members, staff in the field, HME, referral sources, vendors, physicians, facility staff, and patients and family. - Handles concerns independently within their scope of practice and seeks guidance from the Telecare Nurse or Team Leader as needed in the execution of their tasks. - Takes ownership and resolve all customer service issues with first call resolution whenever possible. Escalate immediately as needed. - Becomes compliant with all departmental standards; policies and procedures, training and education, workforce management, disaster planning, effectively managing and prioritizing work tasks, attendance, adherence, and quality. - Participates in the education of new hires as needed. QUALIFICATIONS: - Two or more years related experience in medical terminology and...