Customer Experience Agent

Job description

Owns and manages the end-to-end customer experience within the assigned scope in Ocean, in compliance with relevant company procedures. Typically handles a large number of customers or larger, more complex customers, including special needs such as booking, customs, documentation, filing, legal, dangerous or special cargo and/or lack of e-channel use. Manages accounts with large business impact, defined by volume and/or revenue contribution to the Area scorecard. Customer Experience Agent At Maersk, we are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, and on your career. We want to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions. We need to ensure that the voices around our table reflect and understand the customers we exist to serve. Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees. opportunity to be part of a company within international shipping & logistics. You will be an essential part of...