Member Service Center Representative

Job description

Member Service Center Representative The Consumers Credit Union team is looking to hire a passionate Member Service Center Representative (MSCR) to join our team. As an MSCR, you will provide exceptional service to enhance member relationships and exceed member expectations over the phone. Our ideal candidate has a great attitude, strong attention to detail and can effectively cross-sell products and services to our members to meet their financial needs. This role needs to have the ability to make decisions. As an employee of Consumers Credit Union, you are genuine and passionate. You are purposeful and like to be the solution, but more importantly, you are a servant leader. What you will do: - Provide excellent member service. - Respond to all member requests and service inquiries in a prompt and efficient manner to provide superior member service. - Consistently establish and build relationships with members to grow overall membership base. - Use empathy and build rapport on each interaction. - Actively listen to determine member needs. - Educate members on products and services. - Achieve and track individual/team sales goals set for the position. - Recognize and act upon cross...