Front Desk Agent - Part Time, Flexible Hours

Job description

Description Job Summary: Provides exceptional experiences for hotel guests by consistently delivering friendly, personalized service at the front desk. Meets all property and industry related health and safety guidelines to support the well-being of guests, team members, and the local community. Requirements: Qualifications: - Ensure the safety, and security of our guests, by maintaining guest privacy at all times. - Answer the telephone, and direct incoming calls to the appropriate department. - Utilize persuasive selling techniques to sell, and upsell, guest rooms. - Promote other services of the hotel, including food & beverage, meeting(s) & event(s), and group function(s). - Enter guest room reservations into the property management system. - Assign guest rooms and check guests into the property management system. - Listen to guest requests and concerns, and resolve in a professional and courteous manner. - Communicate room status updates with the housekeeping department via ALICE Platform. - Communicate guest room maintenance and housekeeping requests via ALICE Platform. - Process guest departures, and handle monetary transactions. - Demonstrates a positive attitude, and maint...