Coordinator, Patient Concierge (ROPS)

Job description

Posting Date 04/16/2026 2476 Swedesford RdSTE 150, Malvern, Pennsylvania, 19355-1456, United States of America GENERAL PURPOSE OF THE JOB: The primary function of the Placement Coordinator is to assist healthcare professionals and patients/caregivers with arranging dialysis treatments for visiting and/or permanent requests. The coordinator will provide contact center based support via phone, email, fax and/or web to facilitate provisional services to patients. The coordinator also provides support to the community in the event of an emergency or natural disaster by organizing emergency dialysis placements, outreach to patients and/or teammates to ensure that all are accounted for and safe. Developing and maintaining strong relationships with healthcare professionals and business partners will be necessary in this role. ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive. Assist Supervisor and Training Staff with new hire training, to include side by side training, etc. Receive email and phone calls that require coordination with patients and healthcare professio...