Field Operations Supervisor

Job description

The Field Operations Supervisor is responsible for ensuring that core service and/or security technicians are providing residential and/or security customers a quality installation and service experience, through proper training, supervision, QC, equipping in a productive process driven manner. RESPONSIBILITIES: - Daily supervision of field service and/or alarm technicians to ensure on time, productive system installations and servicing. - Find opportunities to improve efficiency, discuss get buy in and approval to institute with measurable. - Performance management to KPI’s and goals. - Set up of and implementation of process, operation or technical field changes to achieve goals. - Remote service and customer education on escalations from Inside Support tech to avoid truck rolls. - Review tech routing and assignments to maximize efficiency and service. - May review commercial sales of access control, surveillance and security systems prior to installation. - Weekly reports of service and installation stats to help pinpoint areas for training, improvement etc. - Handle technical customer escalations of service issues if field visit is necessary. - Receive, review and send technici...