Digital Adviser Channel Manager

Job description

About Us UniSuper is a place where brilliant minds come together to make a meaningful difference to Australians’ lives. We’re proud to be one of Australia’s largest and most trusted superannuation funds, supporting our members to invest for a better future. This is an opportunity to shape a growing digital advice capability and play a key role in improving how members engage with and benefit from financial advice. The role: As Digital Adviser Channel Manager, you will manage and optimise UniSuper’s digital advice channels, focusing on delivery, performance, and continuous improvement aligned to member needs. Working closely with internal stakeholders and external partners, you will ensure digital advice propositions are effective, compliant, and scalable. Key responsibilities include: Collaborate across teams to align digital advice with broader advice and member strategies - Manage day‑to‑day operations of digital advice channels in line with agreed service and quality standards - Oversee vendor performance, contractual obligations, and continuous optimisation initiatives - Use data and insights to monitor performance and improve member experience - Ensure digital advice solutions...