Manager, GTM Governance
Zillow · US
About the team The Sales Governance team sits within Zillow’s Sales Operations organization and is responsible for the accuracy, integrity, and scalability o...
Job description
About the team The Sales Governance team sits within Zillow’s Sales Operations organization and is responsible for the accuracy, integrity, and scalability of core sales processes across our Agent Sales and Preferred channels. This team: · Owns end-to-end governance and enforcement of business line rules, book management, compensation-impacting workflows, and data quality controls (for example, Best of Zillow Early Access processing, booking overrides, account/contact merges, Ad Bonus and Startbook audits, churn caps, Leave of Absence book management, and term processing). · Manages a large portfolio of recurring audits, exception handling, and policy workflows across Salesforce and adjacent systems (such as dotloop, MBP, Preferred/PNE, Follow Up Boss, ShowingTime, and ZMX). · Serves as the operational backbone for frontline Sales, Sales Strategy, Finance, and Biz Ops, ensuring that programs scale with durable processes, clear SLAs, and well-maintained SOPs. · Is led by the Manager, Sales Governance, who sets the vision, operating model, and standards that keep our GTM engine running smoothly through a team of Sales Operations ICs. About the role: As the Manager, Sales Governance,...