Managing Director

Job description

Overview Opportunity: Managing Director: The Plaza Hotel Pioneer Park is seeking a visionary, operationally savvy Managing Director to lead our team at El Paso’s premier historic luxury landmark. As the Managing Director, you will champion the guest experience and oversee all hotel operations to maximize profitability while upholding the independent spirit and Forbes-level standards of this iconic West Texas retreat. You will direct a high-performing team to deliver exceptional financial results and a refined, modern-meets-historic service culture, ensuring the property remains the crown jewel of the El Paso skyline. Your Growth Path: Regional Director of Operations – Vice President of Operations Your Focuses: Leadership: - Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability. - Set clear expectations and provide the guidance necessary to achieve exceptional performance. Guest Experience: - Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues. - Continuously seek opportunities to enhance guest interactions and exce...