Senior Product Manager, Contact Center Platform

Job description

Company Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world. Progress starts with you. Job Description: The Sr. Product Manager, Contact Center Platform leads product development for Voice / Contact Center platform within CS Client Care as well as the related Digital & AI solutions in support of CS Client Care Transformation initiative This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. - Define product roadmap and requirements based on Client Care servicing lines of business strategy - Manage, groom, plan and execute a steady product backlog in a very fast-pace, agile environment per critical business objectives - Establish detailed epic...