Manager, Retention

Job description

At Evolve , we’re on a mission to make vacation rental easy for everyone. Our high-performing, customer-obsessed team runs on curiosity, communication, and accountability—working together to create exceptional experiences for our owners and guests. Whether solving big challenges, delivering outstanding results, or celebrating wins, we approach every day with purpose and passion. If you’re ready to join a mission-driven company where every teammate has the opportunity to thrive, Evolve might just be the place for you. Why this role: As Manager, Retention, you will lead an established team of 8-12 individual contributors dedicated to maximizing the value of our existing owner base. You'll oversee a high-performing group focused on engaging at-risk owners, understanding their challenges, resolving pain points, and re-establishing their confidence in Evolve's services. Working closely with senior leadership, you'll drive continuous improvement across retention strategy, team performance, and cross-functional collaboration to reduce churn and strengthen long-term owner relationships. This role also oversees the Sold Property function within the Retention team. The Manager, Retention is...